This is taken from The Guardian:

BBC survey shows staff gripes
John Plunkett
Monday February 27, 2006

BBC staff have used the corporation's annual workforce survey to hit out at the director general, Mark Thompson, with only 13% saying that senior management listens to employees.

After a year in which Mr Thompson has introduced sweeping cost cuts that will lead to thousands of job losses at the corporation, only one in eight - or 13% - of staff said they thought the BBC chief and his team listen to staff, down from nearly one in four last year.

And only one in five BBC employees believed that management achieves the best performance from its staff, down from one in three.

Approval ratings for the BBC's divisional management were also down, as was confidence in its ability to exploit new technology.

However, there was better news for Mr Thompson elsewhere, with improved ratings from his employees for the BBC's "clear vision for the future", for "open and honest" communications and for its ability to respond to criticism.

"I hear you loud and clear," he said in an email to staff today.

"Managing redundancies, outsourcing, Acas agreements and charter renewal have taken up a lot of management time and slowed the pace of change, creating uncertainty and frustration for everyone.

"It's disappointing, but not surprising, that senior management may appear to be out of touch with people at the front line.

"I agree that the challenges of the past few years have made us focus inward and particularly on redundancies. It's time for us to look to the future in a positive way, recognising that change will continue and become part of everyday life at the BBC.

"Our aim must be to create a BBC which can lead change rather than be a victim of it."

Mr Thompson has presided over an unprecedented round of redundancies at the corporation, which will eventually lead to a reduction in the BBC's payroll by up to 6,000, once job losses and outsourcing are taken into account.

Around half the corporation's staff walked out in protest at the cuts in May last year.

Around 44% of BBC employees took part in the survey, down only marginally from 45% last year.